Refund Policy
This page explains our general, fair-use refund policy for all purchases made on this site.
Last updated: 2025-09-27 (en)
How to Request a Refund
To start a refund, please contact us via the form at Contact. Our support team will review your request and guide you through the next steps.
Processing Time and Method
Approved refunds are issued back to the original payment method within 48 hours. The exact time for funds to appear in your account depends on your bank or payment provider’s processing times.
Eligibility
- Refunds are limited to the remaining, unused balance. Any used credits or delivered services are non-refundable.
- Promotional or bonus credits, as well as expired credits, are not eligible for refunds.
- We may require purchase details to verify account ownership and remaining balance before processing a refund.
Exceptions
In cases of suspected abuse, fraud, or material breach of our Terms of Service, we may decline a refund request. This policy is designed to be fair to all customers while protecting the service from misuse.
Need Help?
If you have any questions, please reach us at Contact. We’re here to help.